Privacy Policy

Last Updated: July 2, 2026

Twin Creeks Adventure Ranch, operated by The Showcase of Citrus, LLC (“Twin Creeks Adventure Ranch,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information collected through our website, digital tools, ticketing or booking platforms, email communications, social media channels, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit twincreeksranch-fl.com, submit a form, sign up for updates, purchase tickets, request information, book an event, or otherwise interact with Twin Creeks Adventure Ranch.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use the website or provide personal information through it.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to the Twin Creeks Adventure Ranch website
• Guests who contact us through forms, email, phone, or social media
• Customers who purchase tickets, merchandise, food, drinks, experiences, or services
• Guests who book tours, group events, field trips, private events, or activities
• Individuals who sign up for news, promotions, updates, contests, or special offers
• Visitors who interact with third-party booking, ticketing, payment, email, or social media services connected to our website

This Policy does not apply to third-party websites or platforms that we do not own or control.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing, billing, or shipping address
• Reservation, ticket, tour, or event details
• Group size, event type, dates, preferences, or special requests
• Messages submitted through website contact forms, email, text, or social media
• Employment or vendor inquiries
• Contest, promotion, giveaway, or survey information
• Any other information you choose to provide

You may choose not to provide certain information, but doing so may limit your ability to purchase tickets, request services, make reservations, receive updates, or use certain website features.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of visit
• Time spent on pages
• Referring and exit pages
• Clicks, interactions, and general website activity
• Approximate location based on IP address

This information helps us understand website traffic, improve performance, protect our systems, and make the visitor experience better.

Payment and Transaction Information

When you make a purchase, reservation, ticket order, or other transaction, payment information may be collected by third-party payment processors or ticketing platforms.

Twin Creeks Adventure Ranch and The Showcase of Citrus, LLC do not store full credit-card numbers on our own website servers. We may retain transaction details, receipts, booking records, and order information for accounting, customer service, fraud prevention, and legal compliance.

Cookies and Similar Technologies

We may use cookies, pixels, log files, web beacons, and similar technologies to:

• Keep the website functioning properly
• Remember visitor preferences
• Measure website traffic and engagement
• Understand which pages and services are most useful
• Improve website content, navigation, and performance
• Support limited advertising, remarketing, or promotional efforts where permitted by law

You may manage cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

3. How We Use Information

We may use collected information to:

• Operate, maintain, and improve our website and services
• Process purchases, reservations, bookings, and ticket orders
• Communicate about orders, tours, events, safety updates, or changes
• Respond to customer-service requests and inquiries
• Send requested updates, newsletters, promotions, or event information
• Administer contests, giveaways, surveys, or special offers
• Manage group events, field trips, vendor inquiries, and private bookings
• Prevent fraud, misuse, unauthorized activity, and security threats
• Analyze website performance and visitor trends
• Comply with legal obligations and enforce our policies
• Protect the safety, property, staff, guests, and operations of Twin Creeks Adventure Ranch

We do not sell personal information as a standalone product.

4. How We Share Information

We may share information in limited circumstances with trusted service providers that help operate our business, including:

• Ticketing and booking platforms
• Payment processors
• Website-hosting and technology providers
• Email, messaging, and marketing platforms
• Analytics providers
• Customer-service tools
• Event, reservation, and group-booking platforms
• Vendors assisting with operations, promotions, or website services

These providers may use information only as necessary to perform services for us or as otherwise permitted by their own applicable policies.

We may also disclose information when necessary to:

• Comply with laws, subpoenas, legal processes, or government requests
• Protect the safety of guests, employees, animals, property, or the public
• Investigate fraud, security incidents, misuse, or violations of our Terms
• Complete a merger, acquisition, sale, transfer, restructuring, or related business transaction

We may use and share aggregated or de-identified information that does not personally identify you.

5. Third-Party Links and Services

Our website may contain links to third-party services, including social media platforms, map providers, ticketing platforms, payment processors, tourism partners, vendors, or other websites.

Those third parties operate under their own privacy policies and terms. We are not responsible for their content, data practices, security, or services. Please review their policies before submitting information or making purchases through their platforms.

6. Security of Your Information

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, storage system, or website can be guaranteed to be completely secure. You provide information at your own risk.

7. Children’s Privacy

Twin Creeks Adventure Ranch is a family-friendly destination, but our website and digital services are intended for adults and parents or guardians acting on behalf of minors.

We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe that a child has provided personal information through our website, please contact us so we can take appropriate steps to remove it.

Parents and guardians are responsible for supervising minors’ website use, reservations, purchases, and ranch visits.

8. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information, subject to legal or operational requirements
• Opt out of marketing communications
• Limit certain processing activities where applicable

You may unsubscribe from promotional emails by using the unsubscribe link in the email. You may also contact us directly regarding privacy-related requests.

We may need to verify your identity before completing certain requests.

9. California Privacy Requests

California residents may have additional privacy rights under applicable law. California residents may also request information about certain disclosures of personal information for direct-marketing purposes, where applicable.

To submit a privacy request, contact us using the information below.

10. International Visitors

Twin Creeks Adventure Ranch operates in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the website or services after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

For questions, comments, or privacy-related requests, contact:

Twin Creeks Adventure Ranch Operated by The Showcase of Citrus, LLC 3720 SW Hwy 17 Arcadia, FL 34266

Phone: (863) 990-1305 Email: info@twincreeksranch-fl.com